Hi, thanks for your interest in shopping with us. Below are some things you should know beforehand. While the legalese may sound cold and impersonal in some areas, please know that we value your business. This is just one of those things (like eating your vegetables as a kid) that we must do to make sure we’re all on the same page. Ok? Ok, let’s go.
Our website, found under the URL www.afrofanatic.com, operated by Afro Fanatic Limited is a registered company under the Company’s Act Kenya. All references to “we”, “us” and “our” shall be deemed to be references to Afro Fanatic Ltd and references to “you” and “your” shall be deemed to be references to persons placing an order via this website.
The following terms and conditions apply to all use of the Afro Fanatic Ltd website. By placing an order with us you agree to have read, understood and accepted to these terms and conditions. Please note, as these may be subject to change at any time. As we may not have the chance to notify you personally, please make a point of checking this page prior to your purchases. If you have any queries regarding our terms and conditions, please contact us before use or order placement.
• When placing an order, you agree that all details you provide to www.afrofanatic.com for the purpose of purchasing goods are accurate and complete in all respects.
• Your contract for purchases made through www.afrofanatic.com is with Afro Fanatic Ltd and you confirm that all goods ordered by you are for your own private and domestic use only and are not for resale.
• All orders are subject to product availability and acceptance by Afro Fanatic Ltd
• The price and availability of goods are subject to change without notice. We will endeavour, however, to as much as possible work with you to find satisfactory replacements.
• Promotional offers, vouchers and codes may not be used on sale products, or in conjunction with any other offer, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any offer of free delivery is limited to a standard delivery service, within Nairobi’s business areas, City Centre, Westlands, Kilimani, Lavington and Upperhill.
• By placing an order via this website, you are making an offer to Afro Fanatic Ltd to purchase the goods detailed in your order upon the terms described.
• You certify that the payment method you are using is your own and that there are sufficient funds in your account to cover payment of the product/s ordered.
• If any product from your order is unavailable, we will contact you by email, then attempt to fulfill your order from store and confirm details of any cancellation made where fulfillment has not been possible.
• We are unable to make amendments to an order after the point of despatch. Should you wish to make any changes prior to despatch, please contact our Customer Services team on +254734200970
• It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will have their details passed onto the Police.
Afro Fanatic Ltd reserve the right to terminate our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
• You fail to make payment to us when due.
• You breach any of our terms and conditions.
• If requested by us to do so, you fail to provide within a reasonable time frame, sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity.
• We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.afrofanatic.com
Conformity of Goods
Every care is taken to ensure that the description, specification and pricing of all products shown on our website and in our catalogues is correct. The product information and specification provided is not binding, but is carefully considered and intended to give a general description of each product.
While the colour reproduction of each product is a close representation, we cannot accept any responsibility for any variation in colour caused by the differences in browser software.
Afro Fanatic Ltd will act immediately to correct any error identified and are under no legal obligation to honour a price displayed in error.
www.afrofanatic.com accepts most major credit cards including Mastercard and Visa. We also accept payment via MPesa and Airtel Money. For further details, please refer to our Payment page.
All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply. For further details, please refer to our Delivery page.
Returns will be accepted within 1 month of receipt, where goods are returned in perfect condition and where possible in their original packaging with all tags attached. For full details, please refer to our Returns page.
Orders once placed cannot be cancelled. However should there be valid reason to do so, please contact us.
To place an order with us online, registration is required. At the point of registration, we request certain information including your name, delivery and email address. This information is required to enable us to process your order and notify you of its progress. WE DO NOT STORE any of your credit card or mobile money transfer details .This is all handled by our payment gateway provider Pesapal Ltd.
Information we use, how & why
Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided.
After you have registered an account with us, we would also like to send you our seasonal catalogues, along with details of our latest products and special offers.
With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.
Occasionally, your postal details may be passed on to carefully selected companies who may send details of their special offers. During initial registration online, you will be given the choice to opt in or out of receiving 3rd party mailing.
To unsubscribe from postal mailing or make amendments to your mailing preferences, please contact us by email at email@example.com or by telephone on +254734200970
If you no longer wish to receive emails from us with details of our seasonal products, latest offers and events, please follow the ‘unsubscribe’ link at the foot of the latest email received.
Contacting us by Telephone
Calls may be recorded, for the purpose of quality monitoring and training.
When using our social media tags, keep in mind that this information is shared publicly. Therefore, don’t give out any information you wouldn’t be comfortable with a stranger knowing – this includes your address, phone number, date of birth, email address, bank and credit card details, and place of work.
Your outfits are likely to appear in the following places:
• Home Page – If it is selected by the Afro Fanatic team.
• Instagram & Twitter – Users searching for the relevant hashtags will be able to see your post and your profile.
• Instagram & Twitter – On our official account if selected by the social media team.
• Blog Pages – If your outfit is tagged appropriately they may be selected by the Afro Fanatic team to support the editorial.
• Facebook, Pinterest, Google+ and other social networking sites and search sites.
What if I want to keep my posts private?
If your social media account is set to “private”, your posts will not be seen by anyone other than those in your network. If your social media account is public, we recommend that you do not use these tags or you delete them from your post.
If you have any queries about the personal information we are holding in your name, please contact our Customer Service team, who will be more than happy to review your account and update our records as required on firstname.lastname@example.org.
Safety & Security
Our payment gateway provider, Pesapal Ltd, processes all the payments you make on our website (www.afrofanatic.com). We do not store any of your payment details such as credit card numbers or mobile money account details. Pesapal Ltd takes all the precautions to ensure the safety of your details, however, should there be any breach, Afro Fanatic Ltd will NOT be held liable.
Use of ‘Cookies’
Cookies are small pieces of data or text files that are stored by your web browser on your hard drive. Cookies allow a website to personalise your shopping experience and let the website know when the user has returned for example. Our cookies do not contain any personal information about you however and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. However, if you prefer, you can set your browser software to not accept cookies. You should still be able to use our site without cookies enabled, but you may lose a certain level of functionality.
We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services. We may modify these Conditions at any time by posting the Conditions on our website.
Afro Fanatic Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither Afro Fanatic Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Afro Fanatic Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
The limitations of liability in these conditions shall apply equally for the benefit of Afro Fanatic Ltd and any other associated company of Afro Fanatic Ltd as if references to Afro Fanatic Ltd included references to each such associated company.
While Afro Fanatic Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Afro Fanatic Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Afro Fanatic Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Afro Fanatic Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Afro Fanatic Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Afro Fanatic Ltd
The entire liability of Afro Fanatic Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Afro Fanatic Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Afro Fanatic Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Afro Fanatic Ltd
No person who is not a party to these terms and conditions shall have any right to enforce any term. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
All rights, including copyright, in the content of the www.afrofanatic.com web pages are owned or controlled by Afro Fanatic Ltd In accessing www.afrofanatic.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.afrofanatic.com web pages for any other purpose whatsoever without the prior written permission of Afro Fanatic Ltd
Third Party Information
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Afro Fanatic Ltd products are those stated on the Crew Clothing material.
These Terms and Conditions and your use of our website are governed by Kenyan law and you agree to submit to the non-exclusive jurisdiction of the Kenyan court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within Kenya under Kenyan Law. Whilst we are happy to consider requests for products and enquiries from outside the Kenya, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside Kenya complies with any applicable non-Kenyan laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Afro Fanatic Ltd,
P.O. Box 34696 – 00100